FAQ
Frequently asked questions
Short answers to the questions we hear most — about fairness, verification, claiming and running drops at scale.
What is Drop Loop?
Drop Loop is a platform for running limited product releases ("drops") as fair lotteries instead of first-come-first-served races. Customers enter during an open window, winners are drawn verifiably at random, and each winner gets a time-boxed option to purchase.
How do you prove a draw was fair?
Winners are selected with a cryptographically secure random source, and every draw persists an audit record containing the entrant snapshot and the random value behind each pick. That record makes the outcome independently verifiable after the fact.
How do you stop one person entering with ten accounts?
Entering a drop requires a phone number verified by a one-time SMS code, and each number can belong to exactly one account. Numbers are normalized before comparison, so formatting tricks do not create extra identities, and a deleted account frees its number for legitimate reuse.
What does a winner actually win?
The option to purchase the item — not the item itself and not an obligation to buy. Each winner gets a claim window of your chosen length, with reminders before it closes. If they decline or let it lapse, the slot passes on.
What happens when a winner does not claim?
The next standby entrant is promoted automatically by rank and receives their own claim window. That continues until the inventory is claimed, with no manual re-draws.
Can one person win multiple units?
Only if you allow it. You set a per-person entry cap for each drop, and a person can win at most as many units as entries you allowed them. Bonus odds for loyal entrants improve their chances but never their maximum.
Can I favor loyal customers or an invite list?
Yes. Winner slots can be split into percentage pools with eligibility rules — for example a share reserved for people who entered similar drops but never won, or for an invite list — while the draw within each pool remains random.
How do entrants find out they won?
Through the channels you configure per notification type: in-app, email, SMS and push. Entrants control their own preferences, and claim reminders go out automatically before a window expires.
Does Drop Loop support multiple brands or storefronts?
Yes. Drop Loop is multi-tenant: separate storefronts or brands run isolated drops, catalogs and staff permissions under one roof, with fine-grained permission-based access control for your team.
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